jobs

Product Engagement Manager, User Operations

About the TeamThe Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and ado

In inglese

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-07-13T16:57:02.964+00:00

OpenAI is hiring a Product Engagement Manager to lead its User Operations team, managing a small group of Product Engagement Specialists who coordinate product launches across internal and external teams. The work covers launch readiness, team coaching and performance management, running a Voice of the User feedback program with Product and Engineering, and standardising launch procedures. The posting asks for experience leading launch-readiness or product enablement at scale, ideally in a support environment, plus building automation such as dashboards or lightweight pipelines. It is a player-coach role based in San Francisco.