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Head of Infrastructure Support

About Nscale Nscale is the vertically integrated AI cloud engineered for AI. We own and operate the full stack — energy, data centres, GPU superclusters, orchestration, and AI services — delivering high-performance infrastructure to AI-nati

In inglese

Company

Nscale

Location

Houston; San Francisco; Seattle

Status

Open

Posted

2026-05-05T19:27:49+00:00

Nscale is hiring a Head of Infrastructure Support for one region, based onsite in Houston, San Francisco, or Seattle. The role owns regional support for GPU estates, including SLAs, MTTR, backlog, escalation, on-call rotas, and customer experience. It manages and hires infrastructure support engineers and works with peer heads on follow-the-sun coverage. The posting asks for 8+ years in infrastructure, operations, or support engineering, plus 4+ years managing engineers and exposure to GPU, HPC, or large data-centre estates. The role also owns a global capability area as the function matures.