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Enablement Manager (Support)

Role Summary The Support Enablement Manager builds and scales the training, onboarding, and quality-assurance programs that power a high-performing contributor-support team. The role owns the full enablement lifecycle — from designing and d

In inglese

Company

Scale AI

Location

Mexico City, MX

Status

Open

Posted

2026-07-27T16:14:34+00:00

Scale AI is hiring an Enablement Manager (Support) in Mexico City, on-site. The person will own onboarding, training curricula, coaching, quality-assurance scorecards, calibration and the support knowledge base for contributor-support staff. They will lead a small team of Enablement & QA Specialists and work with regional and team managers. The posting asks for four to six years in enablement, training, L&D or instructional design, two years managing, and tools including Zendesk, Slack, Google Workspace and LMS platforms. Bilingual English/Spanish is preferred.