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Designated Technical Support Engineer - Central/East

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant,

In inglese

Company

Glean

Location

New York, NY, Nashville, TN

Status

Open

Posted

2026-09-22T14:10:31+00:00

Glean is hiring a Designated Technical Support Engineer for designated customers. The person will own proactive and reactive support, meet customers regularly, write runbooks and knowledge articles, troubleshoot issues using logs, stack traces and browser traces, help configure content sources and product features, and coordinate alerts and remediation. The posting asks for technical problem-solving, debugging skills, and experience in customer solutions, support engineering, or professional services. The role is onsite in New York or Nashville and involves additional clearances, customer-provided equipment, and extended on-call shifts.