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Designated Technical Support Engineer - Central/East

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant,

In inglese

Company

Glean

Location

Nashville, TN

Status

Open

Posted

2026-09-24T15:02:55+00:00

Glean seeks a Designated Technical Support Engineer in Nashville for an onsite full-time role. The person supports assigned enterprise customers proactively and reactively: triaging issues, troubleshooting with application logs, stack traces and browser traces, configuring content sources, explaining product features, writing runbooks, and coordinating remediation with customer admins. The posting asks for technical problem-solving and experience in customer solutions engineering, support engineering or professional services. Distinctive: dedicated customer coverage with additional screenings, customer-provided equipment and extended on-call shifts.