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Dedicated Support Engineer - Singapore

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

In inglese

Company

OpenAI

Location

Singapore

Status

Open

Posted

2026-09-25T16:43:53.34+00:00

OpenAI is hiring a Dedicated Support Engineer in Singapore on its Support Engineering team, serving Premium Support customers. The work is hands-on troubleshooting: API failures, authentication errors, integration and performance problems, production incidents. The engineer reproduces issues, reads logs and telemetry, isolates root causes, owns incident response and postmortems, writes runbooks, and feeds recurring problems back to Product and Engineering. The posting asks for significant support or solutions engineering experience, expert troubleshooting across APIs and distributed systems, and full English fluency. Hybrid, three days in office, with relocation assistance.