jobs

Dedicated Support Engineer - Dublin

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

In inglese

Company

OpenAI

Location

Dublin, Ireland

Status

Open

Posted

2026-09-25T16:43:06.89+00:00

OpenAI is hiring a Dedicated Support Engineer in Dublin, onsite, in its User Operations and Support Engineering team. The person troubleshoots complex technical issues for Premium Support customers, including API, integration, authentication, performance, and production incidents. Work covers log and telemetry analysis, reproduction, root-cause isolation, incident ownership, runbooks, monitoring, and support automation. The posting seeks significant experience in support engineering, solutions engineering, or architecture, with troubleshooting across APIs, distributed systems, cloud infrastructure, and enterprise integrations. The role is customer-facing and helps shape Premium Support as it grows.