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CX Data Analyst

Why HarveyAt Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decade

In inglese

Company

Harvey

Location

New York

Status

Open

Posted

2026-06-15T20:19:44.526+00:00

Harvey is hiring its first Support Operations Data Analyst, a solo role inside the Customer Experience org reporting to the Support Operations Manager. The person owns recurring reporting, self-serve dashboards and north-star metrics — cSAT, TTR, QA scores, escalation rates — and measures AI-driven support performance such as containment and escalation. The posting asks for 3–5 years in analytics, two in support or customer success operations, SQL, dashboard tools like Looker or Tableau, and data storytelling. New York, hybrid. $112,000–$168,000.