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Applied Scientist, Amazon Customer Service

The Data Intelligence team is a new function within Amazon Customer Service (CS). We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artifici

In inglese

Company

Amazon

Location

Seattle, Washington, USA

Status

Closed

Posted

2026-08-31T00:00:00+00:00

Amazon's Customer Service Data Intelligence team — a new function — is hiring an Applied Scientist in Seattle to build generative AI, machine learning and NLP systems for customer service. The work includes automated reasoning for trusted AI, model development and evaluation, metric design, and integrating models into production alongside engineers and product managers. The posting asks for three or more years building models, a PhD or master's plus four years, publications or patents, and Java, C++, or Python. On-site in Seattle; salary listed.