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AI Support Engineer - Tokyo (Korean Speaking)

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

In inglese

Company

OpenAI

Location

Tokyo, Japan

Status

Open

Posted

2026-09-01T23:37:44.153+00:00

OpenAI is hiring an AI Support Engineer for its User Operations team in Tokyo, working a hybrid schedule of three days in the office per week. The role covers resolving customer technical issues — API failures, integration and authentication errors, production incidents — through support tickets and live calls, plus debugging, automation tooling and occasional on-call holiday and weekend coverage. The posting asks for fluent Korean and English, 8+ years in user operations, engineering or support engineering, SaaS troubleshooting skills and scripting experience. Relocation assistance is offered, and interviews include conversations in both languages.