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AI Support Engineer - Tokyo

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

In inglese

Company

OpenAI

Location

Tokyo, Japan

Status

Open

Posted

2026-08-20T19:00:07.71+00:00

OpenAI's User Operations team in Tokyo needs an AI Support Engineer to resolve customer technical problems: API failures, integration and authentication errors, production incidents, through tickets, live calls, log debugging and reproduction. The job also covers escalation work with Engineering, building automation and AI-assisted internal tooling, and occasional on-call weekend or holiday coverage. It asks for 8+ years in support, engineering or user operations, Python scripting, SaaS troubleshooting and enterprise communication, plus full fluency in Japanese and English. Hybrid: three office days weekly; relocation assistance offered.