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AI Support Engineer - Dublin (Weekend Shift)

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

In inglese

Company

OpenAI

Location

Dublin, Ireland

Status

Open

Posted

2026-08-24T17:03:20.538+00:00

OpenAI's User Operations team in Dublin is hiring a support engineer to work directly with customers through tickets and live calls, resolving API failures, integration and authentication problems, and production incidents. The job involves debugging logs, reproducing issues, and building scripts and automated workflows with tools such as Python, Codex and the OpenAI API. It asks for 8+ years in support, engineering or user operations, strong SaaS troubleshooting, and a bachelor's degree or equivalent. The schedule is five eight-hour days with one weekend day each week.