companies

PolyAI

Azienda di IA vocale per le imprese che sviluppa assistenti telefonici dalla voce naturale che risolvono le chiamate al servizio clienti per grandi call center, senza intervento umano.

In inglese

PolyAI was founded in London in 2017 by Nikola Mrkšić, Pei-Hao Su, and Tsung-Hsien Wen, who met as PhD researchers in Cambridge University's dialogue systems group. That academic background shows in the product's focus: rather than chasing the broad conversational-AI-for-everything space, PolyAI has stayed narrowly aimed at high-volume enterprise call centers in banking, hospitality, insurance, retail, and telecoms. The company builds and operates voice assistants that handle full customer calls end to end — not just triage before a transfer — for large brands including FedEx, Marriott, and Whitbread. PolyAI reports resolution rates near 90% and containment above 50% for many deployments, with cost-per-call reductions cited by customers as one of the main reasons they adopted it. PolyAI closed an $86 million Series D in December 2025, co-led by Georgian, Hedosophia, and Khosla Ventures with participation from NVIDIA's venture arm, at a $750 million valuation, bringing total funding to more than $200 million.

Founded

2017

Headquarters

London, United Kingdom

Sector

applications