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PolyAI Voice Assistant

PolyAI builds voice and dialog agents that handle enterprise customer conversations by phone and across digital channels.

PolyAI Voice Assistant

In inglese

PolyAI lets enterprises create, test, deploy, and monitor dialog agents for customer service. Agents can handle conversations such as bookings, account management, authentication, billing, routing, FAQs, and troubleshooting.

The platform supports no-code building through Agent Studio and developer workflows through its Agent Development Kit, CLI, and API. Pricing is usage-based per minute; the official pricing page does not publish tier prices.

Features

  • Build dialog agents from natural-language descriptions without code
  • Develop agents locally with the CLI and Python-based Agent Development Kit
  • Handle phone and digital customer conversations
  • Connect agents to enterprise tools through integrations
  • Apply conversation guardrails, policies, and brand rules
  • Review agent decisions and interactions across conversations
  • Use Dialog-RSN-1 for audio-aware voice interactions
  • Use Wren to analyze conversations and test agent improvements

Use cases

  • Automate appointment booking and rescheduling
  • Authenticate callers and manage customer accounts
  • Route calls and transfer conversations to human teams
  • Answer frequently asked questions across customer-service channels
  • Process billing, payments, and order-management requests
  • Troubleshoot customer issues through guided conversations

Pros

    Cons

      Latest updates

      • New PolyScore

        PolyScore moved from a 0–10 scale to a 1–5 scale, with a rubric that natively scores voice, messaging, and email.

      • New Agent Studio layout

        A cleaner Studio sidebar consolidates 25+ pages into 15 grouped sections. No functionality changes — agents behave exactly as before.

      Capabilities

      • Writes and edits — “Generates flows, prompts, and guardrails directly from your documents or simple text descriptions.” source
      • Automations — “Wren adapts your agents every day, so every conversation makes the next one better.” source
      • AI agents — “The enterprise platform where dialog agents get built, run, adapt, and iterate in real time.” source
      • Connects your apps — “Maps data fields and wires API calls to handle actions like bookings and ticketing.” source
      • API — “Build and version with the Agent Development Kit, connect tools and data over MCP and REST, and run our models as an API endpoint.” source

      Get it

      Security

      • ISO 27001 — “ISO 27001-certified” source

      Pricing

      Prices checked
      2026-09-26
      Official website