tools
Zia Agents
Zia Agents lets businesses build, deploy, and manage AI agents that use company data and connected tools to complete tasks.
Zia Agents is Zoho’s platform for creating AI agents in Agent Studio. Users can build agents from scratch or from prompts, add knowledge-base documents, connect APIs and business applications, configure guardrails, test agents, and deploy them across supported channels.
It includes pre-built agents for sales, service, scheduling, email, and other workflows. Creating and managing agents is free, but model usage, external LLMs, connected application subscriptions, and API access may cost extra.
Features
- Build agents from scratch or generate configurations with Zia AI
- Ground responses in uploaded documents and knowledge-base content
- Call system APIs and custom tools to fetch data or perform actions
- Connect agents to Zoho apps and external services
- Configure built-in and custom guardrails
- Test, deploy, monitor, and manage agent versions
- Use pre-built agents from the Agent Store
Use cases
- Qualify leads and schedule sales follow-ups
- Resolve routine customer support questions
- Draft and respond to customer emails
- Summarize records, conversations, and business documents
- Create or update CRM records through connected tools
- Deploy digital operators for website conversations
Pros
Cons
Latest updates
- Introducing the new Zoho Analytics: Agentic analytics for every business
Zoho Analytics launched an agentic analytics platform with six agents behind one conversation.
- Zoho DataPrep 3.0: Agentic AI, Code Studio and 10+ new connectors (3.0)
Zoho DataPrep 3.0 adds Agentic Ask Zia, Code Studio, and 10+ new connectors.
- Introducing Zoho AgentInbox: Email infrastructure built for AI agents
Zoho introduced AgentInbox, email infrastructure built for AI agents.
Capabilities
- Writes and edits — “Once a connection is established, the Agents can use these models to carry out requests: writing emails, answering live chat, and more.” source
- Summaries — “"Summarize the deal's stage history highlighting duration in each stage" works better than "tell me about this deal."” source
- Automations — “From first touch to booking meetings, it now manages the full conversation automatically.” source
- AI agents — “Hire AI Agents to handle tasks.” source
- Connects your apps — “Connections for authenticated access to services like Zoho CRM, Desk, etc.” source
Pricing
- Starting price
- Free
- Prices checked
- 2026-10-25
Free
Free
- Zia Agents are free
- Zoho-hosted LLMs: free up to 30 million tokens/month
- Create, deploy, and manage AI Agents using Zia Agent Studio for free
- External LLMs: vendor-set prices apply
Standard tier
- US$1 for 1 Million tokens
- 30 million free tokens/month
- Models supported: Qwen 14B, Qwen 3.5 35B MoE, GLM 4.7 Flash
- Over-limit charges: US$1 for 1 Million tokens
- 1 credit = 1,000 tokens
Pro tier
- US$3 for 1 Million tokens
- 20 million free tokens/month
- Model supported: GLM 5
- Over-limit charges: US$3 for 1 Million tokens
- 3 credits = 1,000 tokens