tools
Zia
Zia is Zoho’s AI assistant for business software, offering conversational help, automation, insights, and AI agents across Zoho apps.
Zia works across Zoho applications such as CRM, Desk, Analytics, Writer, WorkDrive, People, and SalesIQ. It can answer questions, summarize and generate content, analyze business data, surface recommendations, and complete workflow actions.
Businesses use Zia for customer support, sales, HR, analytics, content work, and internal operations. Zia Agents are free to create and deploy, but external language models and usage beyond included hosted-model allowances may cost extra. Native generative AI availability varies by Zoho product and plan.
Features
- Answer business questions through a conversational assistant
- Generate, rewrite, summarize, and improve business content
- Analyze data with conversational queries and predictive insights
- Create purpose-built AI agents for business processes
- Use Zoho-hosted language models or bring your own model key
- Ground responses in Zoho application data and knowledge bases
- Run AI features across CRM, Desk, Analytics, Writer, and other Zoho apps
- Use role-based access controls and Zoho-managed private infrastructure
Use cases
- Answer customer questions using a support knowledge base
- Summarize tickets and draft customer-service replies
- Analyze sales, finance, or workforce data with natural-language queries
- Automate HR tasks such as approvals, policy lookup, and employee searches
- Generate presentations, documents, emails, and other business content
- Deploy AI agents for repetitive workflows and internal operations