tools
Zia
Zia is Zoho’s AI assistant for business software, offering conversational help, automation, insights, and AI agents across Zoho apps.
Zia works across Zoho applications such as CRM, Desk, Analytics, Writer, WorkDrive, People, and SalesIQ. It can answer questions, summarize and generate content, analyze business data, surface recommendations, and complete workflow actions.
Businesses use Zia for customer support, sales, HR, analytics, content work, and internal operations. Zia Agents are free to create and deploy, but external language models and usage beyond included hosted-model allowances may cost extra. Native generative AI availability varies by Zoho product and plan.
Features
- Answer business questions through a conversational assistant
- Generate, rewrite, summarize, and improve business content
- Analyze data with conversational queries and predictive insights
- Create purpose-built AI agents for business processes
- Use Zoho-hosted language models or bring your own model key
- Ground responses in Zoho application data and knowledge bases
- Run AI features across CRM, Desk, Analytics, Writer, and other Zoho apps
- Use role-based access controls and Zoho-managed private infrastructure
Use cases
- Answer customer questions using a support knowledge base
- Summarize tickets and draft customer-service replies
- Analyze sales, finance, or workforce data with natural-language queries
- Automate HR tasks such as approvals, policy lookup, and employee searches
- Generate presentations, documents, emails, and other business content
- Deploy AI agents for repetitive workflows and internal operations
Pros
Cons
Latest updates
- Introducing the new Zoho Analytics: Agentic analytics for every business
Zoho Analytics launched as an agentic analytics platform, with six agents behind one conversation.
- Zoho DataPrep 3.0: Agentic AI, Code Studio and 10+ new connectors (3.0)
Zoho DataPrep 3.0 adds Agentic AI, Code Studio, and more than 10 connectors.
- Introducing the Zoho Social API: Build custom social media workflows your way
Zoho introduced a Social API for building custom social media workflows.
- Your Linkthread page just leveled up! Better analytics, bolder designs, bigger teams.
Linkthread pages gained better analytics, bolder designs, and support for bigger teams.
- WhatsApp pricing update: What Meta will be charging for your conversations
From November 1, 2026, WhatsApp Business messaging is priced per delivered message.
Capabilities
- Writes and edits — “Generating business emails and social media posts” source
- Meeting notes — “generating meeting minutes” source
- Automations — “Zoho’s multi-product AI ecosystem has the innate capacity to leverage a truly diverse set of data, improving decision-making and process automation across industries and geographies.” source
- AI agents — “Purpose-built AI agents to support your specific business processes” source
- Connects your apps — “Introducing ZIA's Integration with OpenAI” source
Pricing
- Starting price
- Free
- Prices checked
- 2026-10-24
- Read
- by web search
Free
Free
- Zia Agents platform free to use
- Build, deploy, and manage AI Agents at no cost
- Zoho-hosted LLMs: free up to 30M tokens/month (Standard) or 20M (Pro)
- External LLMs: vendor rates via BYOK or ZKS (no Zoho platform fee)
- Prepaid credits for overages; $5 signup credit