tools
Zencity
Zencity helps local governments monitor community sentiment, run surveys, analyze feedback, and use resident insight in decisions.
Zencity is a community intelligence and engagement platform for cities, counties, state agencies, and law enforcement organizations. It analyzes social and digital media, news, surveys, hotlines, and other resident input.
Teams use it for performance management, budgeting, resident communications, surveys, public engagement, and community listening. Pricing is not publicly listed on the official site; organizations are directed to contact Zencity for a demo.
Features
- Monitor community sentiment across resident data sources
- Run statistically representative surveys with AI analytics
- Analyze social media, news, surveys, and direct channels
- Create public engagement pages and collaborative projects
- Track services, places, topics, alerts, and resident trends
- Generate reports, briefs, and other decision materials
- Access the platform through an API
Use cases
- Measure resident satisfaction with public services
- Shape annual budgets and strategic plans with community feedback
- Track whether government communications reach residents
- Identify emerging public safety and community concerns
- Run surveys and digital engagement projects
- Monitor news and social conversations about an agency