tools
VoiceX
VoiceX is Yellow.ai’s enterprise voice AI platform for real-time customer conversations, sentiment detection, and automated call handling.
VoiceX lets businesses build voice AI agents for customer support, sales, scheduling, feedback collection, order management, and call routing. It supports turn-taking, interruptions, backchannel cues, sentiment tagging, speech synthesis, multilingual conversations, and context-aware responses.
It is designed for enterprises and service providers in industries such as banking, healthcare, retail, utilities, and telecom. VoiceX requires Yellow.ai’s platform and voice deployment setup; voice channels are restricted on the free plan, and enterprise pricing is customized.
Features
- Detects when users finish speaking and handles interruptions
- Uses SmoothTalk AI to manage pauses and turn-taking
- Tags customer sentiment in real time
- Provides verbal backchannel cues such as “hmm” and “got it”
- Converts text responses into natural speech
- Maintains context across voice, text, email, and live chat
- Supports multilingual conversations and intent recognition
- Routes complex inquiries to human agents
Use cases
- Automate customer support calls and issue resolution
- Qualify sales leads and capture prospect information
- Schedule and manage appointments by phone
- Collect customer feedback and sentiment
- Handle order placement, tracking, and management
- Route complex or negative-sentiment calls to human agents
Pros
Cons
Pricing
- Starting price
- Free
- Pricing checked
- 2026-09-19
Free
Free
- 1 AI agent
- 500/month included, then $0.99 per resolution
- Limited channels and VoiceX access
- 2 agent limit
- 1,000 User360 records
- Basic role-based access and compliance