tools

Unbabel Language Operations

Unbabel combines machine translation, quality estimation, workflows, and optional human review for business content.

Unbabel Language Operations helps businesses translate customer support, marketing, ecommerce, and other multilingual content. It combines machine translation with quality estimation, workflow controls, reporting, integrations, and optional human review.

Users can submit text and files, manage projects, configure translation pipelines, monitor usage and quality, and connect the service to CRM, CMS, and marketing systems through integrations or an API. Pricing is not publicly listed; the service is sold through demos and customer agreements.

Features

Predict translation quality and flag content for human review
Configure workflows for speed, quality, and cost
Submit text and files in formats including CSV, DOCX, JSON, PPTX, SRT, and strings
Review translation usage, quality, and billing data
Connect CRM, CMS, and marketing systems through integrations or an API
Use optional human review from Unbabel’s editor community
Manage translation projects and language pairs in a unified workspace

Use cases

Translate customer support conversations across languages
Localize marketing and ecommerce content for new markets
Manage high-volume multilingual translation projects
Monitor translation quality and spending across teams
Connect translation workflows to CRM, CMS, and marketing systems

Pros

Cons

Latest updates

2025-10-06 Markup tag Improvements in Polyglot
Tags include arrows (→ / ←), self-closing tags are shown as blocks, and the cursor no longer jumps when hovering between tags.
2025-06-25 New Segment Signals: clearer types, blocking reasons, quality, and segment source.
Lock icons and tooltips explain why a segment is blocked; quality levels appear in the UI; segment badges show content source.
2025-06-25 Segment confirmation
Mark segments as confirmed with a click or keyboard shortcut; blocked segments are automatically marked as confirmed.
2025-06-25 Enhancements
Scroll is positioned on the right-hand side of the interface.
2025-04-23 Glossary Redesign in Polyglot
The side panel displays the source term alongside the expected target; all valid CDG translations appear and can be inserted with one click.

Capabilities

Automations — “Unbabel automates where possible and brings in humans where needed” source
Connects your apps — “Connect Unbabel to your existing CRM, CMS or marketing automation systems with our native integrations or by leveraging our API.” source
API — “Connect Unbabel to your existing CRM, CMS or marketing automation systems with our native integrations or by leveraging our API.” source

Security

ISO 27001 — “Unbabel is certified against the ISO27001 standards, the international standard for Information Security Management Systems (ISMS).” source
GDPR — “Unbabel strictly follows the EU General Data Protection Regulation (GDPR)” source

Pricing

Prices checked: 2026-11-06

Official website