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U-Self Serve

Enterprise AI agents automate customer self-service across voice and digital channels using knowledge, workflows, and multilingual conversations.

U-Self Serve

U-Self Serve is now presented on Uniphore’s site as Self-Service Agent. It provides virtual agents for voice, chat, and text, answers questions using enterprise knowledge, detects intent and sentiment, and completes multi-step service workflows.

Contact centers, customer service teams, and enterprises use it to deflect routine requests, support multilingual interactions, and connect with CRM, ERP, CCaaS, and other systems. Uniphore does not publish self-service pricing; buyers are directed to request a demo.

Features

  • Handles customer interactions across voice, chat, and text
  • Detects intent, sentiment, emotion, language, and dialect
  • Uses enterprise knowledge to provide grounded answers
  • Automates multi-step customer service workflows
  • Provides a no-code unified conversation designer
  • Generates training phrases and supports AI-powered agent training
  • Includes reporting, analytics, policies, audit trails, and access controls
  • Offers integrations with CCaaS, CRM, and ERP systems

Use cases

  • Resolve billing, account, order, and service questions without an agent
  • Automate returns, exchanges, eligibility checks, and service changes
  • Support customers in multiple languages across voice and digital channels
  • Deflect repetitive contact-center requests and reduce transfers
  • Connect self-service workflows to CRM, ERP, billing, and knowledge systems

Pros

    Cons

      Capabilities

      • Automations — “Self-Service Agent is an AI-powered conversational automation solution that enhances customer self-service experiences by using intelligent virtual agents.” source
      • AI agents — “Get emotionally intelligent virtual agents that engage like humans and resolve like experts to deliver seamless, personalized support that boosts containment, and reduces operational costs, elevating customer experience at scale.” source
      • Connects your apps — “OUT-OF-THE-BOX INTERGATIONS Connect seamlessly to the systems you already use.” source
      • Admin controls — “Ensure regulatory adherence with built-in policies, audit trails, and secure access controls across all recorded interactions.” source

      Security

      • SOC 2 Type II — “Uniphore is SOC2 TypeII certified.” source
      • SOC 2 — “Uniphore is SOC2 TypeII certified.” source
      • ISO 27001 — “Uniphore is ISO/IEC 27001 : 2022 certified and will be periodically audited by an independent certification body to confirm that Uniphore continues to meet the requirements of this standard.” source
      • Data kept in the EU — “Customers can choose to locate their Service Data in the US-only or EEA” source

      Pricing

      Starting price
      $120000/yr
      Prices checked
      2026-10-26
      Read
      by web search

      U-Self Serve Bolt

      • $120,000.00 / 12 months (per text-based chatbot session buckets)
      • Text-based chatbot sessions
      • Prepaid session buckets under contract
      • 12-month contract (longer terms available with savings)

      U-Self Serve Max

      • $180,000.00 / 12 months (per multi-modal chatbot session buckets)
      • Multi-modal chatbot sessions (voice, chat, text)
      • Prepaid session buckets under contract
      • 12-month contract (longer terms available with savings)
      Official website