tools
U-Self Serve
Enterprise AI agents automate customer self-service across voice and digital channels using knowledge, workflows, and multilingual conversations.
U-Self Serve is now presented on Uniphore’s site as Self-Service Agent. It provides virtual agents for voice, chat, and text, answers questions using enterprise knowledge, detects intent and sentiment, and completes multi-step service workflows.
Contact centers, customer service teams, and enterprises use it to deflect routine requests, support multilingual interactions, and connect with CRM, ERP, CCaaS, and other systems. Uniphore does not publish self-service pricing; buyers are directed to request a demo.
Features
- Handles customer interactions across voice, chat, and text
- Detects intent, sentiment, emotion, language, and dialect
- Uses enterprise knowledge to provide grounded answers
- Automates multi-step customer service workflows
- Provides a no-code unified conversation designer
- Generates training phrases and supports AI-powered agent training
- Includes reporting, analytics, policies, audit trails, and access controls
- Offers integrations with CCaaS, CRM, and ERP systems
Use cases
- Resolve billing, account, order, and service questions without an agent
- Automate returns, exchanges, eligibility checks, and service changes
- Support customers in multiple languages across voice and digital channels
- Deflect repetitive contact-center requests and reduce transfers
- Connect self-service workflows to CRM, ERP, billing, and knowledge systems