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Reputation Reviews

Reputation Reviews collects, monitors, analyzes, and responds to customer reviews across locations and review sites.

Reputation Reviews

Reputation Reviews helps multi-location businesses request reviews by SMS or email, centralize feedback from sites such as Google, Facebook, and Yelp, and draft AI-assisted responses. Teams can filter reviews by sentiment, keywords, source, and location, then assign or route issues for follow-up.

It is designed for marketing, customer experience, local SEO, brand, and communications teams. Pricing is per location and starts at $80 / location / mo; surveys, competitive insights, ticketing, integrations, and managed services may require higher plans or add-ons.

Features

  • Send review requests by SMS or email after customer interactions
  • Centralize reviews from Google, Facebook, Yelp, and other sites
  • Draft brand-aligned responses with AI sentiment analysis
  • Filter reviews by sentiment, keywords, source, and location
  • Assign, label, and route reviews across teams and locations
  • Track review volume, sentiment, response performance, and RepScore
  • Stream selected reviews to webpages through an API

Use cases

  • Generate more reviews across hundreds of business locations
  • Respond to reviews from one shared inbox
  • Route negative feedback to the appropriate team
  • Benchmark review volume and sentiment against competitors
  • Identify recurring customer experience issues by location
  • Share selected positive reviews on websites and marketing channels

Pros

    Cons

      Pricing

      Starting price
      $80 / location / mo
      Pricing checked
      2026-09-19

      Rep Core

      $80 / location / mo

      • Reviews Management (Collection, Requesting, & AI Responding)
      • Business Listings & SEO

      Rep Core + Pulse

      $115 / location / mo

      • Everything in Rep Core
      • Reputation Insights (Rep Score & Journey Insights)
      • AI Reputation Manager
      • Pulse Analytics
      • Basic Customer Surveys (1 template with star rating & text)

      Rep Core + Surveys

      $150 / location / mo

      • Everything in Pulse
      • Advanced Surveys (6 custom survey templates)
      • Email Survey Requesting
      • Targeted Outreach Campaigns
      • Deep Experience Insights

      Enterprise

      Custom Pricing

      • Custom plans for 125+ locations
      • Dedicated Infrastructure
      • Customer Success Manager
      Official website