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Reputation Reviews

Reputation Reviews collects, monitors, analyzes, and responds to customer reviews across locations and review sites.

Reputation Reviews

Reputation Reviews helps multi-location businesses request reviews by SMS or email, centralize feedback from sites such as Google, Facebook, and Yelp, and draft AI-assisted responses. Teams can filter reviews by sentiment, keywords, source, and location, then assign or route issues for follow-up.

It is designed for marketing, customer experience, local SEO, brand, and communications teams. Pricing is per location and starts at $80 / location / mo; surveys, competitive insights, ticketing, integrations, and managed services may require higher plans or add-ons.

Features

  • Send review requests by SMS or email after customer interactions
  • Centralize reviews from Google, Facebook, Yelp, and other sites
  • Draft brand-aligned responses with AI sentiment analysis
  • Filter reviews by sentiment, keywords, source, and location
  • Assign, label, and route reviews across teams and locations
  • Track review volume, sentiment, response performance, and RepScore
  • Stream selected reviews to webpages through an API

Use cases

  • Generate more reviews across hundreds of business locations
  • Respond to reviews from one shared inbox
  • Route negative feedback to the appropriate team
  • Benchmark review volume and sentiment against competitors
  • Identify recurring customer experience issues by location
  • Share selected positive reviews on websites and marketing channels

Pros

    Cons

      Latest updates

      Capabilities

      • Social posts — “Centralize publishing and engagement across locations without sacrificing brand consistency.” source
      • Schedules posts — “Centralize publishing and engagement across locations without sacrificing brand consistency.” source
      • Reports — “Schedule stakeholder-ready reporting and share performance snapshots.” source
      • Brand voice — “AI Response Engine: Suggested replies for reviews, comments, and surveys—matched to your brand voice.” source
      • Connects your tools — “Connect data sources and automate workflows with RepConnect.” source

      Security

      • SOC 2 Type II — “Reputation is SOC2 Type II compliant and ISO 27001 certified as attested by a third-party auditor and is HIPAA compliant to ensure all customer PII and PHI are properly handled.” source
      • SOC 2 — “Reputation is SOC2 Type II compliant and ISO 27001 certified as attested by a third-party auditor and is HIPAA compliant to ensure all customer PII and PHI are properly handled.” source
      • ISO 27001 — “Reputation is SOC2 Type II compliant and ISO 27001 certified as attested by a third-party auditor and is HIPAA compliant to ensure all customer PII and PHI are properly handled.” source
      • GDPR — “The regions are also separated between the United States and well as the EU region to ensure compliance with GDPR.” source
      • HIPAA — “Reputation is SOC2 Type II compliant and ISO 27001 certified as attested by a third-party auditor and is HIPAA compliant to ensure all customer PII and PHI are properly handled.” source
      • Data kept in the EU — “The regions are also separated between the United States and well as the EU region to ensure compliance with GDPR.” source

      Pricing

      Starting price
      $80/mo
      Prices checked
      2026-11-05

      Rep Core

      • $80 / location / mo
      • Reviews Management (Collection, Requesting, & AI Responding)
      • Business Listings & SEO

      Rep Core + Pulse

      • $115 / location / mo
      • Reputation Insights (Rep Score & Journey Insights)
      • AI Reputation Manager
      • Pulse Analytics
      • Basic Customer Surveys (1 template with star rating & text)

      Rep Core + Surveys

      • $150 / location / mo
      • Advanced Surveys (6 custom survey templates)
      • Email Survey Requesting
      • Targeted Outreach Campaigns
      • Deep Experience Insights

      Enterprise

      Price on request

      • Custom plans designed to unlock growth for 125+ locations
      • Dedicated Infrastructure
      • Customer Success Manager
      Official website