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Podium AI Employee
Podium AI Employee responds to leads, books appointments, follows up, and manages customer conversations across channels.
Podium AI Employee is part of the Podium platform for service businesses, retailers, automotive companies, and aesthetics providers. It responds to inquiries, qualifies leads, schedules appointments, sends reminders, and re-engages past customers.
Businesses can customize it with playbooks, business information, feedback, and escalation rules through AI Studio. Podium's pricing page directs customers to request a custom quote; it does not show public tier prices or a free plan.
Features
- Responds to leads across phone, text, email, social, and webchat
- Qualifies and nurtures leads until they are ready to book
- Books appointments directly on a business calendar
- Sends confirmations, answers pre-appointment questions, and sends reminders
- Re-engages past customers to encourage repeat visits
- Supports custom playbooks, feedback, and escalation rules
- Provides AI Studio controls, testing, and performance visibility
- Uses conversation history, customer records, calendars, and workflows
Use cases
- Capture and respond to new leads outside business hours
- Qualify prospects and move them toward an appointment
- Book appointments without requiring a human handoff
- Reduce no-shows with confirmations and reminders
- Re-engage past customers for repeat business
- Route conversations to staff when escalation is needed
Pros
Cons
Pricing
- Pricing checked
- 2026-09-19
AI Employee
Get a custom quote