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Outreach Kaia

Outreach Kaia records and analyzes sales conversations, coaches reps in real time, and turns call insights into summaries, actions, and CRM updates.

Outreach Kaia

Outreach Kaia is Outreach’s conversation-intelligence assistant for sales teams. It joins sales calls and meetings, provides live content cards, transcribes conversations, detects topics and sentiment, and generates summaries and action items.

Sales reps use it for call preparation, live coaching, and follow-up work. Managers use it for coaching and conversation analysis. Kaia is available through Outreach’s Amplify Plus tier; Outreach lists custom pricing and does not publish self-service rates.

Features

  • Real-time transcription and live content cards
  • AI-generated meeting summaries and action items
  • Coach Cards with automated meeting scoring
  • Topics, reactions, and conversation trend analysis
  • Kaia Chat for account-team collaboration
  • One-sided call recording for compliance-focused use
  • Translations for call summaries and transcripts
  • CRM synchronization for recordings and insights

Use cases

  • Coach sales reps during calls with live content and objection guidance
  • Review conversations and identify coaching opportunities
  • Summarize meetings and detect follow-up action items
  • Track buyer topics, sentiment, risks, and trends across deals
  • Sync conversation insights and summaries into CRM records

Pros

    Cons

      Capabilities

      • Writes and edits — “generating a personalized message” source
      • Summaries — “auto-generates meeting summaries and follow ups with action items.” source
      • Meeting notes — “Insights from calls and meetings help reps and managers move deals forward, with capabilities that auto-update fields, and auto-generates meeting summaries and follow ups with action items.” source
      • Automations — “Signals can drive automated next steps.” source
      • AI agents — “Outreach is the only agentic AI platform that unifies prospect engagement, customer retention, coaching, and revenue intelligence with integrated AI Agents that can autonomously execute the work.” source
      • Connects your apps — “Over 90 supported integrations” source
      • Mobile app — “Mobile App” source

      Security

      • SOC 2 Type II — “SOC 2 Type II” source
      • SOC 2 — “SOC 2 Type II” source
      • ISO 27001 — “ISO 27001” source
      • ISO 42001 — “ISO 42001” source

      Pricing

      Prices checked
      2026-10-25
      Read
      by web search

      Amplify Essentials

      Price on request

      • 10,000 AI Credits
      • Omni Agent, Research Agent, Deal Agent
      • AI Assist, Meeting Prep Agent, AI Coach Cards
      • Real-Time Transcription, Action Item Detection, Sentiment Analysis
      • Deal Management, Pipeline Management

      Amplify Core

      Price on request

      • 25,000 AI Credits
      • Omni Agent, Research Agent, Revenue Agent, Personalization Agent
      • Multi-Channel Engagement & Sequences
      • 250,000 API Calls, 5 Custom Objects, 500 MB Knowledge

      Amplify Plus

      Price on request

      • 50,000 AI Credits
      • Everything in Essentials + Core + Omni Agent, Research Agent, Revenue Agent, Personalization Agent, Deal Agent
      • Live Coaching, AI Summaries, Deal Health & Alerts
      • 500,000 API Calls, 10 Custom Objects, 750 MB Knowledge

      Amplify Pro

      Price on request

      • 100,000 AI Credits
      • Everything in Plus + AI Forecast Projection, Scenario Planner, Territory Management
      • Dedicated services support
      • 1,000,000 API Calls, 20 Custom Objects, 1,500 MB Knowledge
      Official website