tools
Loop Returns & Exchanges
Loop automates ecommerce returns, exchanges, tracking, shipping, order editing, and fraud prevention.
Loop is an ecommerce operations platform for brands that manage customer returns and exchanges. It provides return portals, policy rules, refunds, store credit, exchanges, shipping labels, tracking, fraud tools, and integrations.
Brands use Loop to automate routine return decisions, connect returns data with warehouses and support tools, and encourage exchanges or store credit. Pricing includes a free Checkout+ plan, while advanced features and some integrations require paid plans or account changes.
Features
- Automates return processing, refunds, exchanges, and store credit
- Creates return policies with rules, fees, and workflow conditions
- Supports variant exchanges, advanced exchanges, and Shop Now
- Generates return labels and supports carrier rate shopping
- Tracks returns and shipping events
- Scores returns for fraud risk with Loop Intelligence
- Connects with ecommerce, warehouse, support, and marketing tools
- Provides APIs and webhooks for custom integrations
Use cases
- Automate approvals, routing, refunds, and exchange decisions
- Offer shoppers exchanges or store credit instead of refunds
- Connect return data to warehouses, 3PLs, and help desks
- Generate return labels and track shipments across carriers
- Identify potentially fraudulent returns for manual review
Pros
Cons
Latest updates
- Single Page Returns
Customers pick every item, add return reasons, and see exchange options on one page, with no pop-ups.
- Expanding the capabilities of Admin Create Return and turning it on for (nearly) all merchants
Merchants can create returns with variant exchanges, including replacements of the same line item in case of damages.
- You can now randomize the order of child return reasons, just like parent reasons, so shoppers don't keep picking the first option on the list.
Child return reasons can now be randomized, matching the option that already existed for parent reasons.
- We’re Moving Everyone to a New Version of the Portal
The move happens automatically, with no downtime; your setup, settings, and return flow work the way they did before.
- Loop x TikTok Shop - now availble in the UK & EU
The Loop x TikTok Shop integration creates a returns experience for TikTok Shop orders in the UK & across a majority of EU countries.
Capabilities
Get it
Security
- SOC 2 — “As a SOC2 certified company, Loop is diligent about maintaining our security day in and day out, in adherence with all national and international regulations, like GDPR, CCPA, and more.” source
- GDPR — “As a SOC2 certified company, Loop is diligent about maintaining our security day in and day out, in adherence with all national and international regulations, like GDPR, CCPA, and more.” source
Pricing
- Starting price
- $155/mo
- Prices checked
- 2026-10-24
Free
Free
- Returns software
- US & Canada domestic return labels
- Return Bars®
- Advanced features
- Package Protection
Essential
- Starting at $155 per month
- Unlimited destinations
- Automated return policies
- Carrier rate shopping
- Workflows
Advanced
- Starting at $340 per month
- Shop Now
- Instant Exchange
- Bonus Credit
- Fraud prevention