tools
Loop Returns & Exchanges
Loop automates ecommerce returns, exchanges, tracking, shipping, order editing, and fraud prevention.
Loop is an ecommerce operations platform for brands that manage customer returns and exchanges. It provides return portals, policy rules, refunds, store credit, exchanges, shipping labels, tracking, fraud tools, and integrations.
Brands use Loop to automate routine return decisions, connect returns data with warehouses and support tools, and encourage exchanges or store credit. Pricing includes a free Checkout+ plan, while advanced features and some integrations require paid plans or account changes.
Features
- Automates return processing, refunds, exchanges, and store credit
- Creates return policies with rules, fees, and workflow conditions
- Supports variant exchanges, advanced exchanges, and Shop Now
- Generates return labels and supports carrier rate shopping
- Tracks returns and shipping events
- Scores returns for fraud risk with Loop Intelligence
- Connects with ecommerce, warehouse, support, and marketing tools
- Provides APIs and webhooks for custom integrations
Use cases
- Automate approvals, routing, refunds, and exchange decisions
- Offer shoppers exchanges or store credit instead of refunds
- Connect return data to warehouses, 3PLs, and help desks
- Generate return labels and track shipments across carriers
- Identify potentially fraudulent returns for manual review
Pros
Cons
Pricing
- Starting price
- Starting at $155 per month
- Pricing checked
- 2026-09-19
Checkout+
Free
- Returns software
- US & Canada domestic return labels
- Return Bars®
- Advanced features
Essential
Starting at $155 per month
- Unlimited destinations
- Automated return policies
- Carrier rate shopping
- Workflows
Advanced
Starting at $340 per month
- Advanced exchanges
- Shop Now
- Instant Exchange
- Bonus Credit