tools

incident.io On-call

incident.io On-call routes alerts, manages schedules and pages responders through Slack, mobile, email, SMS and phone.

incident.io On-call provides alert routing and grouping, on-call schedules, escalation paths, paging, cover requests and schedule overrides. It supports integrations with monitoring tools, Slack group synchronization, holiday calendars, shadow schedules, alert insights and migration from other paging systems.

It is used by engineering, SRE and operations teams managing production alerts and responder rotations. The product supports API and Terraform configuration, but standalone On-call is paid at $20 per user / month; broader incident-response plans and enterprise features cost extra.

Features

Route and group alerts by team, service or other alert attributes
Manage single-team, shadow and follow-the-sun schedules
Page responders through Slack, mobile, email, SMS and phone
Handle cover requests, schedule overrides and holiday calendars
Synchronize schedules with Slack user groups
Review alert insights and on-call readiness
Configure on-call systems through an API and Terraform
Import schedules and escalation paths from existing paging tools

Use cases

Route monitoring alerts to the correct engineering team
Build primary, secondary and shadow on-call rotations
Page responders when production services fail
Let engineers request cover or override scheduled shifts
Migrate schedules and escalation paths from PagerDuty or Opsgenie

Pros

Cons

Latest updates

2026-11-03 Summary and update guidance
Choose how summaries and updates are written across your organization.
2026-10-28 Plug your skills and tools into the agent
Connect your systems to the agent, teach it how your team works, and approve changes before they run.
2026-10-19 Plug your internal AI stack into Nexus
Extensions let you connect internal or third-party tools and bring organizational context into Nexus.
2026-10-15 The incident.io plugin: our skills, in your agent
A plugin lets coding agents use the powers of incident.io agents.
2026-10-06 Dark mode
The web dashboard now supports dark mode.

Capabilities

API — “Easily configure your on-call systems programmatically using our API and Terraform support.” source

Get it

Security

SOC 2 Type II — “SOC 2 Type II” source
SOC 2 — “SOC 2 Type II” source

Pricing

Starting price: $15/user/mo
Prices checked: 2026-10-24

Basic

Free

Slack or Microsoft Teams native incident response
Single team on-call
Status page
Essential incident automation

Team

$ 15 Per user / month

Slack & Teams native incident response
Multi-team on-call and alerting
Workflows

Pro

$ 25 Per user / month

Everything in Team
Advanced insights & custom dashboards
Customizable post-incident process & postmortems
Private incidents and policies

Enterprise

Price on request

Dedicated customer success manager
Advanced access control & multiple environments
Enterprise security & compliance
99.99% uptime SLA

On-call

$ 20 Per user / month

Alerts routing, grouping & insights
Flexible schedules, with shadow rotations and holiday calendars
Cover requests and overrides
Best-in-class migration support

Official website