tools
incident.io On-call
incident.io On-call routes alerts, manages schedules and pages responders through Slack, mobile, email, SMS and phone.
incident.io On-call provides alert routing and grouping, on-call schedules, escalation paths, paging, cover requests and schedule overrides. It supports integrations with monitoring tools, Slack group synchronization, holiday calendars, shadow schedules, alert insights and migration from other paging systems.
It is used by engineering, SRE and operations teams managing production alerts and responder rotations. The product supports API and Terraform configuration, but standalone On-call is paid at $20 per user / month; broader incident-response plans and enterprise features cost extra.
Features
- Route and group alerts by team, service or other alert attributes
- Manage single-team, shadow and follow-the-sun schedules
- Page responders through Slack, mobile, email, SMS and phone
- Handle cover requests, schedule overrides and holiday calendars
- Synchronize schedules with Slack user groups
- Review alert insights and on-call readiness
- Configure on-call systems through an API and Terraform
- Import schedules and escalation paths from existing paging tools
Use cases
- Route monitoring alerts to the correct engineering team
- Build primary, secondary and shadow on-call rotations
- Page responders when production services fail
- Let engineers request cover or override scheduled shifts
- Migrate schedules and escalation paths from PagerDuty or Opsgenie
Pros
Cons
Pricing
- Starting price
- $20 Per user / month
- Pricing checked
- 2026-09-19
Basic
Free
- Slack or Microsoft Teams native incident response
- Single team on-call
- Status page
- Essential incident automation
Team
$19
- Slack & Teams native incident response
- Multi-team on-call and alerting
- Workflows
- On-call + $10 per user / month
- Annual discount: $15 per user / month
Team
$15
- Slack & Teams native incident response
- Multi-team on-call and alerting
- Workflows
- On-call + $10 per user / month
Pro
$25
- Advanced insights & custom dashboards
- Customizable post-incident process & postmortems
- Private incidents and policies
- On-call + $20 per user / month
Enterprise
Let's talk
- Dedicated customer success manager
- Advanced access control & multiple environments
- Enterprise security & compliance
- 99.99% uptime SLA
On-call
$20
- Alerts routing, grouping & insights
- Flexible schedules, with shadow rotations and holiday calendars
- Cover requests and overrides
- Best-in-class migration support