tools

incident.io Incident Response

Incident.io Incident Response coordinates incidents from Slack or Microsoft Teams with automation, updates, workflows, postmortems, and integrations.

Incident.io Incident Response helps engineering, SRE, and operations teams declare incidents, coordinate responders, automate workflows, share updates, manage status pages, and complete post-incident work.

It supports Slack and Microsoft Teams, private incidents, custom fields, AI-assisted summaries and postmortems, APIs, and integrations with issue trackers and other tools. The Basic plan is free; paid plans charge per user, and on-call is an additional cost on Team and Pro.

Features

Create and coordinate incidents from Slack or Microsoft Teams
Automate incident workflows and post-incident processes
Share updates through Slack, SMS, email, and status pages
Restrict sensitive information with private incidents
Create AI-assisted incident summaries and postmortems
Connect issue trackers and other tools through integrations
Use custom fields and organizational context through Catalog
Access incident data and actions through the public API

Use cases

Declare an incident from Slack and assemble the right responders
Automate announcements, assignments, and follow-up tasks
Keep executives and customers updated during an outage
Review incident timelines and produce postmortems
Sync incident status with Jira, ServiceNow, Linear, or other trackers
Analyze incident response performance with insights and dashboards

Pros

Cons

Latest updates

2026-11-03 Summary and update guidance
Choose how summaries and updates are written across your organization.
2026-10-28 Plug your skills and tools into the agent
Connect your systems and tools to the agent, teach it how your team works, and approve changes before they run.
2026-10-19 Plug your internal AI stack into Nexus
Extensions let you connect internal or third-party tools and bring organizational context into incident.io.
2026-10-15 The incident.io plugin: our skills, in your agent
Launched an incident.io plugin for coding harnesses, giving agents the same powers as incident.io's agents.
2026-10-06 Dark mode
The web dashboard now supports dark mode; the entry also mentions pausing notifications, shift conflict policies, and new SDK support.

Capabilities

Agent that edits files — “Fixed an issue where code changes done via our agent to GitLab repositories with push rules requiring a verified commit author would always be rejected.” source
API — “Integrate with external systems and programatically access your data” source
Builds agents and workflows — “Automate key workflows to operationalize your response” source

Get it

Documentation

Security

SOC 2 Type II — “We're SOC 2 Type I & II and GDPR compliant to ensure your data stays safe.” source
SOC 2 — “We're SOC 2 Type I & II and GDPR compliant to ensure your data stays safe.” source
GDPR — “We're SOC 2 Type I & II and GDPR compliant to ensure your data stays safe.” source

Pricing

Starting price: $15/user/mo
Prices checked: 2026-10-24

Basic

Free

Slack or Microsoft Teams native incident response
Single team on-call
Status page
Essential incident automation

Team

$ 15 Per user / month

Slack & Teams native incident response
Multi-team on-call and alerting
Workflows

Pro

$ 25 Per user / month

Advanced insights & custom dashboards
Customizable post-incident process & postmortems
Private incidents and policies

Enterprise

Price on request

Dedicated customer success manager
Advanced access control & multiple environments
Enterprise security & compliance
99.99% uptime SLA

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