tools
incident.io Incident Response
Incident.io Incident Response coordinates incidents from Slack or Microsoft Teams with automation, updates, workflows, postmortems, and integrations.
Incident.io Incident Response helps engineering, SRE, and operations teams declare incidents, coordinate responders, automate workflows, share updates, manage status pages, and complete post-incident work.
It supports Slack and Microsoft Teams, private incidents, custom fields, AI-assisted summaries and postmortems, APIs, and integrations with issue trackers and other tools. The Basic plan is free; paid plans charge per user, and on-call is an additional cost on Team and Pro.
Features
- Create and coordinate incidents from Slack or Microsoft Teams
- Automate incident workflows and post-incident processes
- Share updates through Slack, SMS, email, and status pages
- Restrict sensitive information with private incidents
- Create AI-assisted incident summaries and postmortems
- Connect issue trackers and other tools through integrations
- Use custom fields and organizational context through Catalog
- Access incident data and actions through the public API
Use cases
- Declare an incident from Slack and assemble the right responders
- Automate announcements, assignments, and follow-up tasks
- Keep executives and customers updated during an outage
- Review incident timelines and produce postmortems
- Sync incident status with Jira, ServiceNow, Linear, or other trackers
- Analyze incident response performance with insights and dashboards
Pros
Cons
Pricing
- Starting price
- Free
- Pricing checked
- 2026-09-19
Basic
Free
- Slack or Microsoft Teams native incident response
- Single team on-call
- Status page
- Essential incident automation
Team
$19 / $15 Per user / month
- Slack & Teams native incident response
- Multi-team on-call and alerting
- Workflows
- On-call + $10 per user / month
Pro
$25 Per user / month
- Advanced insights & custom dashboards
- Customizable post-incident process & postmortems
- Private incidents and policies
- On-call + $20 per user / month
Enterprise
Let's talk
- Dedicated customer success manager
- Advanced access control & multiple environments
- Enterprise security & compliance
- 99.99% uptime SLA