tools
Hopper Cloud (HTS)
HTS provides travel fintech, booking commerce, APIs, and autonomous AI customer service for airlines, banks, hotels, and travel brands.
Hopper Technology Solutions provides business-to-business travel products, including Cancel for Any Reason, Disruption Assistance, lodging and car booking tools, travel loyalty portals, and HTS Assist.
HTS Assist handles travel customer-service requests through voice and chat, including reservations, changes, refunds, cancellations, disruptions, and fintech product exercises. The site presents HTS as a partner solution rather than a self-serve consumer tool; pricing is not published and requires a demo.
Features
- Handle reservations, booking changes, refunds, cancellations, and disruptions
- Provide autonomous customer service through voice and chat
- Offer Cancel for Any Reason and Disruption Assistance products
- Support flights, hotels, vacation rentals, cars, and travel packages
- Provide travel supply APIs for lodging and flights
- Create white-label travel loyalty portals for banks
- Use AI models to dynamically price fintech products
- Offer partner visibility and control through a live command center
Use cases
- Automate airline and travel customer-service conversations
- Add cancellation and disruption protection to bookings
- Launch branded flight, hotel, car, and package booking
- Build a travel portal for bank cardholders
- Increase ancillary sales during service conversations