tools
Hopper Cloud (HTS)
HTS provides travel fintech, booking commerce, APIs, and autonomous AI customer service for airlines, banks, hotels, and travel brands.
Hopper Technology Solutions provides business-to-business travel products, including Cancel for Any Reason, Disruption Assistance, lodging and car booking tools, travel loyalty portals, and HTS Assist.
HTS Assist handles travel customer-service requests through voice and chat, including reservations, changes, refunds, cancellations, disruptions, and fintech product exercises. The site presents HTS as a partner solution rather than a self-serve consumer tool; pricing is not published and requires a demo.
Features
- Handle reservations, booking changes, refunds, cancellations, and disruptions
- Provide autonomous customer service through voice and chat
- Offer Cancel for Any Reason and Disruption Assistance products
- Support flights, hotels, vacation rentals, cars, and travel packages
- Provide travel supply APIs for lodging and flights
- Create white-label travel loyalty portals for banks
- Use AI models to dynamically price fintech products
- Offer partner visibility and control through a live command center
Use cases
- Automate airline and travel customer-service conversations
- Add cancellation and disruption protection to bookings
- Launch branded flight, hotel, car, and package booking
- Build a travel portal for bank cardholders
- Increase ancillary sales during service conversations
Pros
Cons
Latest updates
- HTS (Hopper Technology Solutions) and Serko.ai Partner To Bring Novel Fintech Offerings and Lodging API to the Corporate Travel Industry
HTS fintech solutions and supply are now available to corporate travelers and TMCs, starting with Cancel for Any Reason
- Volaris Launches Disruption Assistance: A New Way to Support Your Trip with More Flexibility and Control
The product notifies Customers of a disruption and lets them rebook on Volaris or another airline for free, or receive a 100% refund of their trip cost.
- Aven Hospitality and HTS - Hopper Technology Solutions bring Cancel for Any Reason to hotel partners globally
Aven now offers hoteliers access to HTS’ Cancel for Any Reason solution on the Aven Booking Engine.
- Aven Hospitality and HTS bring Cancel for Any Reason to hotel partners globally
Aven offers hoteliers access to HTS’ Cancel for Any Reason solution, giving guests the flexibility to cancel before check-in and receive up to a full refund.
- Frontier Airlines Introduces Cancel for Any Reason Product Powered by HTS - Hopper Technology Solutions
HTS’ Cancel for Any Reason product lets consumers cancel up to 24 hours prior to departure and receive a refund.
Capabilities
- Automations — “HTS Assist delivers end-to-end autonomous AI resolutions across voice and chat.” source
- AI agents — “Improve traveler satisfaction while reducing servicing costs with an always-on, fully autonomous AI travel agent.” source
- Admin controls — “Live command center for partners offering full visibility and control over every AI agent and workflow.” source
Pricing
- Prices checked
- 2026-10-26