tools
Ghostwriter
Ghostwriter helps customer experience teams build, test, and improve AI agents using prompts, source materials, and conversation data.
Ghostwriter is Sierra's agent-building agent. Teams describe desired behavior or upload SOPs, transcripts, whiteboard photos, and audio to create or modify customer-facing agents.
It generates simulations, tests edge cases, diagnoses failed tests, and applies fixes. It can also use strong support interactions and Explorer recommendations to improve agents. Sierra deploys its agents across channels and prices the overall service by outcomes; no public Ghostwriter tier pricing was found.
Features
- Build or modify agents with prompts instead of clicks
- Create customer journeys from SOPs, transcripts, photos, and audio
- Show proposed agent changes for review before deployment
- Automatically generate simulations after builds or updates
- Identify and test edge cases
- Diagnose failed simulations and implement fixes
- Improve agents from recordings or transcripts of strong interactions
- Apply Explorer recommendations with a Fix with Ghostwriter action
Use cases
- Build a claims intake agent with an SMS photo-upload flow
- Create a loan qualification agent that verifies financial information
- Generate an onboarding agent from existing technical documentation
- Build a voice agent from customer call transcripts
- Turn a process diagram into a customer-support workflow
- Deploy an account-unlock agent for production support