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Freddy AI Agent

Freddy AI Agent automates customer and employee support using conversational AI across service channels.

Freddy AI Agent

Freddy AI Agent answers customer and employee questions using websites, documents, FAQs, policy files, and knowledge bases. It supports multi-turn conversations, remembers context, asks follow-up questions, and can escalate complex requests to human agents or create IT tickets.

Customer support and IT teams use it for self-service, email support, password resets, access requests, policy questions, and other routine workflows. Freshworks includes 500 sessions with eligible Pro and Enterprise plans; additional sessions cost extra.

Features

  • Answers questions from websites, PDFs, FAQs, policy documents, and knowledge bases
  • Supports multi-turn conversations with memory and follow-up questions
  • Provides conversational support across multiple channels
  • Handles customer self-service and employee IT support
  • Escalates complex requests to human agents or raises IT helpdesk tickets
  • Includes no-code AI Agent Studio with pre-built IT and HR agents
  • Executes workflows through 30+ app integrations and APIs
  • Provides performance analytics and knowledge-gap detection

Use cases

  • Resolve routine customer support questions through self-service
  • Automate high-volume email support with multi-turn replies
  • Answer employee questions about policies, leave, payroll, or benefits
  • Reset passwords and process access-provisioning requests
  • Escalate complex conversations to human support teams
  • Build domain-specific service agents without engineering work

Pros

    Cons

      Pricing

      Starting price
      $19/agent/month, billed annually
      Pricing checked
      2026-09-19

      Growth

      $19/agent/month, billed annually

      • Ticketing, customer portal, reports and more
      • Freddy AI Agent is not listed as included on this plan

      Pro

      $55/agent/month, billed annually

      • Customized support portals, custom objects, advanced ticketing, custom reporting
      • First 500 Freddy AI Agent sessions included

      Enterprise

      $89/agent/month, billed annually

      • Audit logs, approval workflows, skills-based assignments, and additional security features
      • First 500 Freddy AI Agent sessions included

      Freddy AI Agent sessions

      $49 per 100 sessions

      • Additional AI Agent session packs
      • Session validity corresponds to the payment cycle
      Official website