tools
Feedzai Case Manager
Feedzai Case Manager helps financial crime teams review alerts using a unified view of customer, payment, and digital activity.
Feedzai Case Manager centralizes fraud and financial crime investigations. It brings together customer behavior, payments, digital activity, alert context, and risk insights across banking channels in one interface.
Fraud analysts, investigators, banks, payment providers, and merchant acquirers use it to review alerts, investigate risk, and make case decisions. Feedzai does not publish self-service pricing; access and costs require contacting the company.
Features
- Unifies customer behavior, payments, and digital activity across banking channels
- Aggregates risk insights and transaction history in one interface
- Shows where an alert originated, what triggered it, and its payment channel
- Contextualizes information to speed alert disposition
- Provides a centralized view of risk for investigation teams
- Lets merchants review alerts and create rules in supported deployments
- Supports centralized investigations and reporting through RiskOps Studio
Use cases
- Review fraud alerts across multiple payment channels
- Investigate suspicious customer behavior with consolidated transaction context
- Prioritize and disposition alerts in a centralized workspace
- Help merchant acquirers review merchant risk and alerts
- Create or adjust fraud rules for supported merchant programs