tools
Duve
Duve is a hospitality platform for online check-in, guest messaging, branded guest apps, upsells, digital keys and hotel analytics.
Duve helps hotels, vacation rentals and other hospitality businesses manage the guest journey from booking through post-stay. It provides online check-in, a branded web guest app, guest messaging, digital keys, mobile ordering, upsells and analytics.
Its AI features support guest replies, message prioritization, booking inquiries and property knowledge management. Plans are paid and modular; SMS and WhatsApp messages, mobile keys, tailored onboarding and some other capabilities may carry additional charges.
Features
- Online check-in with guest details, document scanning, payments and custom questions
- Branded no-download guest app with room information, upsells, messaging and digital keys
- Communication Hub for WhatsApp, SMS, email, Airbnb and other OTA messages
- DuveAI agents for SmartReply, message prioritization, booking inquiries and knowledge sources
- Upsells and e-commerce for room upgrades, services, late checkout and early check-in
- Digital menus and mobile ordering for hotel food and beverage services
- Analytics and segmentation for guest behavior, upsells and performance
- Developer APIs, webhooks and PMS integration tools
Use cases
- Collect guest details and documents before arrival
- Answer guest questions across messaging channels from one inbox
- Offer room upgrades, services and late checkout during the guest journey
- Give guests mobile access to hotel information, ordering and digital keys
- Automate replies using property-specific knowledge and AI agents
- Track guest segments, upsell performance and operational activity
Pros
Cons
Pricing
- Starting price
- $120 / month
- Pricing checked
- 2026-09-19
Basic
$120 / month
- Online Check-in & Guest App
- Branded guest app
- Check-out coordination
- Analytics
- Support
Pro
$150 / month
- Basic + Communication suite
- Communication hub
- Automations & Workflows
- Online check-in
- Branded guest app
- Check-out coordination
- Analytics
- Support
Premium
$200 / month
- Pro + Upsells
- Upsells & eCommerce
- Communication hub
- Automations & Workflows
- Online check-in
- Branded guest app
- Check-out coordination
- Analytics