tools

Coveo for Commerce

AI-powered product search, listings, recommendations, and merchandising for B2C and B2B ecommerce sites.

Coveo for Commerce helps ecommerce teams index product catalogs and deliver personalized search, product listing pages, and recommendations. It uses shopper behavior, catalog data, and machine learning to rank and suggest products.

Developers integrate it through the Commerce API, Headless, or Atomic libraries, while merchandisers manage rules and campaigns in Coveo Merchandising Hub. Pricing is not publicly listed; Conversational Product Discovery is an additional paid add-on.

Features

Personalized product search with predictive query and product suggestions
Product listing pages with dynamic facets and machine-learning ranking
Recommendations based on in-session shopper behavior and context
Product catalog indexing with support for products, variants, and availability
Merchandising rules for promoting, boosting, pinning, and tuning products
Commerce analytics, attribution, and reporting for search and recommendations
Commerce API, Headless, and Atomic implementation options

Use cases

Improve product discovery on B2C ecommerce storefronts
Help B2B buyers search complex catalogs and replacement parts
Personalize recommendations using clicks, views, carts, and purchases
Create category and campaign pages with ranked product listings
Manage customer-specific pricing, entitlements, and localized catalogs

Pros

Cons

Latest updates

2026-10-19 October 19, 2026 update
The ServiceNow source provides metadata for language variants of knowledge articles when you use ServiceNow’s Localization Framework.
2026-10-19 Multi-language support for ServiceNow knowledge articles!
The ServiceNow source provides metadata for language variants of knowledge articles using ServiceNow’s Localization Framework.
2026-10-15 October 15, 2026 update
The License tab is being retired, and its content has been replaced with links to the License & Usage page.
2026-10-15 Changes to the License tab
The License tab on the Settings page is being retired; its content has been replaced with links to the License & Usage page.
2026-10-07 A redesigned source mappings experience
Managing source mappings is now a full-page experience in the Coveo Administration Console.

Capabilities

Reports — “Usage and behavioral analytics data to clarify user intent” source
Connects your tools — “100+ content sources – connected seamlessly” source
API — “Our API-led architecture lets you integrate and extend the Coveo relevance platform to meet your needs.” source

Get it

Documentation

Security

SOC 2 — “Compliance SOC 2” source
ISO 27001 — “ISO-IEC 27001 2022” source

Pricing

Prices checked: 2026-10-24

Official website