tools
Canny
Canny collects customer feedback, uses AI to organize it, and helps product teams prioritize ideas, manage roadmaps, and share updates.
Canny is a web-based customer feedback and product management tool. It collects requests from customers, support conversations, sales calls, Slack, and other sources, then helps teams deduplicate, analyze, prioritize, and connect feedback to revenue.
Features
- Automatically capture and deduplicate feedback from customer conversations
- Collect feedback, votes, and comments through a customer portal
- Segment users and sort requests by revenue impact
- Create public or private product roadmaps
- Publish status updates and product announcements
- Connect with support, chat, CRM, and project-management tools
- Query feedback through Canny's MCP server
- Use API and webhooks to connect other systems
Use cases
- Capture feature requests from support and sales conversations
- Let customers submit and vote on product ideas
- Rank requests by customer segments and revenue impact
- Publish roadmaps and status updates to close the feedback loop
- Announce shipped features to customers who requested them
Pros
Cons
Pricing
- Starting price
- $79 / month billed yearly
- Pricing checked
- 2026-09-19
Free
$0 / mo
- 25 tracked users
- Automatic feedback capture
- Unlimited feedback
Pro
$79 / mo
- 100+ tracked users
- PM integrations
- Advanced privacy
Business
Custom
- 5,000+ tracked users
- SSO integrations
- CRM integrations