tools
Canny
Canny collects customer feedback, uses AI to organize it, and helps product teams prioritize ideas, manage roadmaps, and share updates.
Canny is a web-based customer feedback and product management tool. It collects requests from customers, support conversations, sales calls, Slack, and other sources, then helps teams deduplicate, analyze, prioritize, and connect feedback to revenue.
Features
- Automatically capture and deduplicate feedback from customer conversations
- Collect feedback, votes, and comments through a customer portal
- Segment users and sort requests by revenue impact
- Create public or private product roadmaps
- Publish status updates and product announcements
- Connect with support, chat, CRM, and project-management tools
- Query feedback through Canny's MCP server
- Use API and webhooks to connect other systems
Use cases
- Capture feature requests from support and sales conversations
- Let customers submit and vote on product ideas
- Rank requests by customer segments and revenue impact
- Publish roadmaps and status updates to close the feedback loop
- Announce shipped features to customers who requested them
Pros
Cons
Latest updates
- Two-factor authentication for admins
Admins can enable two-factor authentication, and owners can require it for all admins.
- Feedback types for Autopilot
Autopilot can capture bugs, pricing feedback, and usability issues, and tag ideas by feedback type.
- Ideas tab: Action fields and segmentation
Ideas views now support inline action fields and customer segmentation.
- Follow ideas
Admins can follow ideas and get notified when they receive a new insight or their status changes.
- Google Meet for Autopilot
Connect Google Meet to Autopilot to capture feedback from external calls and add insights to existing or new ideas.
Capabilities
- Writes and edits — “Draft PRDs from real requests” source
- Summaries — “Comment Summaries: instantly summarize comments to reveal the main themes.” source
- Automations — “Automation rules” source
- AI agents — “or run agents that act on feedback.” source
- Connects your apps — “Connect Canny to ChatGPT, Claude, and Cursor.” source
- API — “API & webhooks” source
- Single sign-on — “SSO integrations” source
- Admin controls — “access is limited to your existing Canny permissions, and every action is recorded in an audit log.” source
Security
- SOC 2 — “Canny is SOC 2 certified.” source
Pricing
- Starting price
- $79/mo
- Prices checked
- 2026-10-25
Free
Free
- 25 tracked users
- Automatic feedback capture
- Unlimited feedback
Pro
- $79 / month billed yearly
- $99 / month
- 100+ tracked users
- PM integrations
- Advanced privacy
Business
Price on request
- 5,000+ tracked users
- SSO integrations
- CRM integrations