tools
Canary AI Voice
Canary AI Voice answers hotel calls, handles guest questions and bookings, and routes or escalates requests to staff.
Canary AI Voice is a hotel-focused voice assistant for front-desk, reservations, concierge and call-center work. It answers inquiries, manages bookings and modifications, handles upsells, and provides recommendations across guest communications.
Hotels configure it with property information and connect it to PMS, CRS, CRM, booking-engine and payment systems. The official pricing page lists custom-priced Canary bundles but does not itemize AI Voice pricing, so a sales quote is required.
Features
- Answers hotel guest and traveler inquiries
- Handles reservations and reservation modifications
- Provides real-time reservation updates
- Offers dining, service and local attraction recommendations
- Supports booking and upselling conversations
- Uses a custom hotel knowledge base
- Integrates with PMS, CRS, CRM, booking and payment systems
- Manages voice, text and chat communications in one inbox
Use cases
- Answer guest calls outside front-desk hours
- Handle new reservations and booking changes
- Route complex requests to hotel staff
- Recommend dining, hotel services and local attractions
- Promote relevant upgrades and add-ons
- Reduce call volume for front-desk and contact-center teams
Pros
Cons
Latest updates
- Canary Technologies and Host Hotel Systems Announce New Integration for Smoother Hotel Operations
New Integration for Smoother Hotel Operations
- Canary Technologies and Ulyses Cloud by Septeo Partner to Bring Hospitality-Specific AI to Properties Across Spain
Partner to Bring Hospitality-Specific AI to Properties Across Spain
- Canary Technologies’ F&B Mobile Ordering Now Available on Oracle Cloud Marketplace
F&B Mobile Ordering Now Available on Oracle Cloud Marketplace
- Canary Technologies Launches Agentic Sales Coordinator for Hotel Group and Event Sales
Launches Agentic Sales Coordinator for Hotel Group and Event Sales
Capabilities
- Automations — “Let AI Voice automate common inquiries and handle multiple calls at once while your front desk and contact center staff focus on the guests who need them the most.” source
- AI agents — “Canary’s AI Voice is purpose-built for hotels, handling end-to-end guest service from pre-booking to checkout.” source
- Connects your apps — “Sync with your existing PMS, CRS, CRM, booking engine and payment systems.” source
Pricing
- Prices checked
- 2026-10-25
Core
Price on request
- Mobile Check-In
- Guest Messaging (unified inbox across SMS, WhatsApp, LINE, WeChat, and more; automated, broadcast & 1:1 messages; customizable guest journey
- Digital Compendium
Advanced
Price on request
- Everything in Core, plus:
- AI Messaging Responses
- Tablet Registration
- Dynamic Upsells (0% commission)
- Digital Tipping (QR code, in app)
- Smart Checkout
Pro
Price on request
- Everything in Advanced, plus:
- AI Webchat