tools
Bland
Bland builds and runs AI voice agents for phone calls, with tools for pathways, testing, monitoring, integrations, and deployment.
Bland lets teams create AI voice agents from natural-language instructions or through its REST API. Agents can handle inbound and outbound calls, use pathways and tools, connect to CRMs and telephony systems, and operate across voice, SMS, web chat, and enterprise iMessage.
Teams can test agents against scenarios, review call logs, apply guardrails, evaluate conversations, and deploy in Bland Cloud, a VPC, or on-premises. Usage is charged by the minute; telephony carrier costs are billed separately, and some capabilities require Enterprise.
Features
- Build voice agents from natural-language instructions with Norm
- Create conversational pathways with personas, tools, and routing
- Run calls through a REST API, CLI, or MCP server
- Test agents with scenario suites and historical call back-testing
- Monitor calls with logs, alerts, analytics, guardrails, and Evals
- Connect CRMs, schedulers, telephony, and ticketing systems
- Deploy in Bland Cloud, a VPC, or on-premises
Use cases
- Qualify mortgage refinancing leads by phone
- Route roadside assistance calls to nearby operators
- Triage patient calls and book appointments
- Collect first-notice-of-loss insurance claims
- Replace an IVR with an AI phone agent
- Audit call quality and detect failures at scale
Pros
Cons
Pricing
- Starting price
- $0.14/min
- Pricing checked
- 2026-09-19
Start
$0.14/min
- $0 platform fee
- $0.05/transfer min
- 10 concurrent calls
- 100 calls/day
- 10 knowledge bases
- 2 credits + an inbound number ($15/mo value)
Build
$0.12/min
- $299/month platform fee
- $0.04/transfer min
- 50 concurrent calls
- 2,000 calls/day
- 50 knowledge bases
Enterprise
Custom
- Concurrency sized to your volume
- On-prem / VPC available
- Forward deployed engineer available
- BAA, SSO, data residency