tools
Birdeye Reviews
Birdeye Reviews collects, analyzes, generates, responds to, and markets online reviews for businesses.
Birdeye Reviews brings ratings and reviews from multiple sites into one workspace. Its AI agents can request reviews, draft or publish responses, tag review topics, select reviews for marketing, and track reputation by location.
Businesses, agencies, and multi-location teams use it to monitor customer feedback and improve review workflows. The pricing page does not list prices; it asks for business details to provide pricing, so costs are not confirmed here.
Features
- Collects ratings and reviews from multiple review sites in one place
- Automates review request campaigns with workflows, templates, and A/B testing
- Generates contextual review responses with optional human approval
- Tags incoming reviews by topics and characteristics
- Selects reviews and turns them into branded social and web posts
- Tracks ratings, review counts, and responses over time
- Provides RESTful APIs for integrations
Use cases
- Monitor reviews across locations from one workspace
- Automate review requests after customer interactions
- Draft and approve responses to positive and negative reviews
- Identify recurring topics in customer feedback
- Repurpose favorable reviews as branded marketing content