tools
Birdeye Insights AI
Birdeye Insights AI analyzes customer feedback across locations, prioritizes improvements, and tracks whether actions improve business health.
Birdeye Insights AI combines reviews, surveys, listings, and other connected feedback sources into location-level scores, summaries, recommendations, and action tracking. Teams can compare regions and locations, identify sentiment and listing issues, and see which actions affect performance.
It is designed for multi-location and enterprise brands rather than individual users. Birdeye’s pricing page presents the platform as quote-based and lists no public tier prices; Insights AI is part of the broader Birdeye platform rather than a standalone consumer chatbot.
Features
- Combines reviews, surveys, listings, and connected customer feedback
- Calculates Birdeye, Sentiment, Reputation, and Listing Scores
- Benchmarks location performance against industry standards
- Generates plain-English summaries explaining changes and drivers
- Prioritizes recommendations by location, region, and theme
- Turns recommended actions into tickets with owners and deadlines
- Tracks score trends before and after completed actions
Use cases
- Compare customer experience across regions and locations
- Identify recurring sentiment themes in reviews and surveys
- Prioritize locations with the largest performance gaps
- Assign improvement actions to owners with deadlines
- Measure whether operational changes improve business scores
Pros
Cons
Latest updates
- Connect Greyfinch with Birdeye to Elevate the Patient Experience
Connect practice management workflows with patient communication, review generation, and feedback tools.
- Weekly Product Release Notes | October 30 and November 2, 2026
Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.
- Introducing the Open Dental native integration
Connect your Open Dental workflows with Birdeye, helping you reduce manual work and deliver more consistent patient communication.
- Weekly Product Release Notes | October 23, 2026
Capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.
- Weekly Product Release Notes | October 16, 2026
Capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.
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Security
- SOC 2 Type II — “SOC 2 Type II” source
- SOC 2 — “SOC 2 Type II” source
- ISO 27001 — “ISO/IEC 27001” source
- GDPR — “We meet the requirements of the EU General Data Protection Regulation, including data subject rights, lawful processing, and a Data Processing Agreement.” source
- HIPAA — “Our products support HIPAA compliance for healthcare brands, with required workforce training and a Business Associate Agreement (BAA) available.” source
- Not: Data kept in the EU — “Hosted on AWS in the United States” source
- Not trained on your data — “Your data is never used to train public models” source
Pricing
- Prices checked
- 2026-10-27