tools
Birdeye Insights AI
Birdeye Insights AI analyzes customer feedback across locations, prioritizes improvements, and tracks whether actions improve business health.
Birdeye Insights AI combines reviews, surveys, listings, and other connected feedback sources into location-level scores, summaries, recommendations, and action tracking. Teams can compare regions and locations, identify sentiment and listing issues, and see which actions affect performance.
It is designed for multi-location and enterprise brands rather than individual users. Birdeye’s pricing page presents the platform as quote-based and lists no public tier prices; Insights AI is part of the broader Birdeye platform rather than a standalone consumer chatbot.
Features
- Combines reviews, surveys, listings, and connected customer feedback
- Calculates Birdeye, Sentiment, Reputation, and Listing Scores
- Benchmarks location performance against industry standards
- Generates plain-English summaries explaining changes and drivers
- Prioritizes recommendations by location, region, and theme
- Turns recommended actions into tickets with owners and deadlines
- Tracks score trends before and after completed actions
Use cases
- Compare customer experience across regions and locations
- Identify recurring sentiment themes in reviews and surveys
- Prioritize locations with the largest performance gaps
- Assign improvement actions to owners with deadlines
- Measure whether operational changes improve business scores