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BigPanda Agentic ITOps Platform
BigPanda is an enterprise platform that uses AI agents to prevent, detect, triage, investigate, and resolve IT incidents.
BigPanda provides agentic IT operations for enterprise ITOps, ITSM, incident management, and SRE teams. It correlates observability, service desk, topology, CMDB, change, and organizational data to add context to incidents.
The platform includes AI Incident Prevention, AI Detection and Response, AI Incident Assistant, L1 Agent, and an IT Knowledge Graph. It supports hybrid environments and integrations with monitoring, observability, service desk, Slack, and Microsoft Teams tools. Pricing is not published; BigPanda directs visitors to request a demo, and some capabilities require separate platform modules.
Features
- Detects and correlates incidents across observability, service desk, and external dependencies
- Assesses change risk and provides mitigation recommendations
- Uses AI agents to triage incidents and suggest next steps
- Investigates incidents in natural language using operational and historical data
- Automates incident collaboration, escalation, and real-time summaries
- Builds no-code AI-powered workflows with a drag-and-drop interface
- Unifies observability, ITSM, topology, CMDB, and organizational data in an IT Knowledge Graph
Use cases
- Prevent outages by assessing high-risk changes before deployment
- Triage high-volume alerts and assign incidents at the L1 level
- Investigate major incidents using historical resolutions and runbooks
- Coordinate incident response across SRE, L2, L3, and major incident teams
- Analyze recurring problems and prioritize remediation by impact and effort
- Add incident analysis and alert context directly to service desk tickets