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BigPanda Agentic ITOps Platform

BigPanda is an enterprise platform that uses AI agents to prevent, detect, triage, investigate, and resolve IT incidents.

BigPanda Agentic ITOps Platform

BigPanda provides agentic IT operations for enterprise ITOps, ITSM, incident management, and SRE teams. It correlates observability, service desk, topology, CMDB, change, and organizational data to add context to incidents.

The platform includes AI Incident Prevention, AI Detection and Response, AI Incident Assistant, L1 Agent, and an IT Knowledge Graph. It supports hybrid environments and integrations with monitoring, observability, service desk, Slack, and Microsoft Teams tools. Pricing is not published; BigPanda directs visitors to request a demo, and some capabilities require separate platform modules.

Features

  • Detects and correlates incidents across observability, service desk, and external dependencies
  • Assesses change risk and provides mitigation recommendations
  • Uses AI agents to triage incidents and suggest next steps
  • Investigates incidents in natural language using operational and historical data
  • Automates incident collaboration, escalation, and real-time summaries
  • Builds no-code AI-powered workflows with a drag-and-drop interface
  • Unifies observability, ITSM, topology, CMDB, and organizational data in an IT Knowledge Graph

Use cases

  • Prevent outages by assessing high-risk changes before deployment
  • Triage high-volume alerts and assign incidents at the L1 level
  • Investigate major incidents using historical resolutions and runbooks
  • Coordinate incident response across SRE, L2, L3, and major incident teams
  • Analyze recurring problems and prioritize remediation by impact and effort
  • Add incident analysis and alert context directly to service desk tickets

Pros

    Cons

      Latest updates

      • ServiceNow App 3.1 Improvements - June 29, 2026 (3.1)

        The v3 store app added incident-mapping and CMDB controls, all defaulting to off.

      • Incident Correlation (v3.101)

        Use BigPanda to automatically cluster related incidents based on shared attributes, infrastructure dependencies, and behaviors.

      • v3.101 - June 29th, 2026 (v3.101)

        Use BigPanda to automatically cluster related incidents based on shared attributes, infrastructure dependencies, and behaviors.

      • April 26 Console System Improvements

        AutoShare rules can now skip or redirect notifications when an incident has already left the triggering environment. Improved alert enrichment engine available in all…

      Capabilities

      • Builds agents and workflows — “Build AI-powered workflows for common tasks in minutes, no code needed.” source
      • Search over your data — “Use AI agents to shorten the time spent accessing multiple tools and searching scattered documents.” source

      Get it

      Pricing

      Prices checked
      2026-10-24

      BigPanda Agentic ITOps Platform

      Price on request

      • Value-based subscription with universal credit system across four products (AI Incident Prevention, AI Detection & Response, AI Incident Ass
      • Tiered credit plans with predictable annual capacity
      • One- to three-year commitment
      • Metering based on events like inbound events and actioned incidents
      • Minimum starts at 20,000 credits
      Official website