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Avoma Conversation & Revenue Intelligence

Avoma records and analyzes customer calls, scores conversations, assists reps live, and supports sales coaching.

Avoma Conversation & Revenue Intelligence

Avoma Conversation Intelligence helps sales and customer-facing teams review calls, score conversations, coach representatives, and identify recurring objections, competitor mentions, feature requests, deal risks, and churn signals.

It includes live answer cards, custom AI scorecards, talk-pattern analysis, smart phrase tracking, email and Slack alerts, and usage insights. Conversation Intelligence is an add-on, so a base Avoma plan may also be required; viewers and collaborators are free.

Features

  • Provides contextual answer cards during live sales calls
  • Scores calls with pre-built or custom AI scorecards
  • Analyzes talk patterns, objections, competitor mentions, and topics
  • Tracks smart phrases for deal risks, churn signals, and feedback
  • Sends tracker alerts instantly, daily, or weekly via email and Slack
  • Measures call activity, engagement, coaching accountability, and time saved
  • Integrates with calendar, conferencing, dialer, CRM, and collaboration tools

Use cases

  • Coach sales representatives using scored calls and talk-pattern trends
  • Prepare reps to answer objections during live customer conversations
  • Identify deal risks, churn signals, and product feedback across calls
  • Track whether teams use meetings and coaching workflows consistently
  • Review competitor mentions and feature requests at scale

Pros

    Cons

      Latest updates

      Capabilities

      • Ask in plain language — “Get instant answers from every conversation” source
      • Charts and dashboards — “Member & Scorecard Performance Trend Dashboard” source
      • Real-time data — “Capture real-time, speaker identified transcripts” source
      • API — “API Integration & Webhooks” source
      • Single sign-on — “Single Sign-On (SAML/OIDC)” source

      Get it

      Security

      • SOC 2 Type II — “Our design, security and operations have been successfully evaluated and certified by an independent audit for SOC 2 Type II compliance.” source
      • SOC 2 — “Our security program includes SOC 2 Type II and ISO/IEC 42001:2023 certifications, along with controls that support GDPR and recording consent requirements.” source
      • ISO 42001 — “Avoma is certified to ISO/IEC 42001:2023, the international standard for Artificial Intelligence Management Systems (AIMS).” source
      • GDPR — “Avoma is committed to ensuring General Data Protection Regulation (GDPR) compliance with built-in, customizable controls to obtain unambiguous consent for all your calls and meetings.” source
      • Not: Data kept in the EU — “Avoma hosts all its software in Amazon Web Services (AWS) facilities in the USA.” source

      Pricing

      Starting price
      $19/user/mo
      Prices checked
      2026-10-27

      Startup

      • $19 Per "recorder" seat per month, billed annually.
      • $29 Per "recorder" seat per month, billed monthly.
      • Up to 25 Paid Seats
      • Unlimited Free View-only Seats
      • Unlimited 1:1 Scheduling
      • Automatic Video Recording
      • Unlimited Real-time Transcription
      • Unlimited AI Summary Notes

      Organization

      • $29 Per "recorder" seat per month, billed annually.
      • $39 Per "recorder" seat per month, billed monthly.
      • Up to 100 Paid Seats
      • Custom AI Topics & Templates
      • Group and Round-robin Scheduling
      • Limited Conversation Intelligence
      • Smart Playlist & AI Automations
      • Translate Transcription & Notes

      Enterprise

      • $39 Per "recorder" seat per month, billed annually only.
      • Minimum 10 Paid Seats
      • Global "Ask Avoma"
      • Designated Success Manager
      • Concierge Onboarding & Training
      • Single Sign-On (SAML/OIDC)
      • HIPAA Compliance
      Official website