From SERPs to Agents: A Platform for Comparative Studies of Information Interaction

Authors’ abstract

The diversification of information access systems, from RAG to autonomous agents, creates a critical need for comparative user studies. However, the technical overhead to deploy and manage these distinct systems is a major barrier. We present UXLab, an open-source system for web-based user studies that addresses this challenge. Its core is a web-based dashboard enabling the complete, no-code configuration of complex experimental designs. Researchers can visually manage the full study, from recruitment to comparing backends like traditional search, vector databases, and LLMs. We demonstrate UXLab's value via a micro case study comparing user behavior with RAG versus an autonomous agent. UXLab allows researchers to focus on experimental design and analysis, supporting future multi-modal interaction research.