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Workato connects with SoftBank’s AGENTIC STAR platform

Workato has announced an MCP integration with SoftBank’s enterprise AI agent platform, AGENTIC STAR. The connection is intended to let agents use company systems, data and workflows through Workato.

AI.info Team · Written with AI · fact-checked · 2026-11-11

SoftBank’s enterprise AI agent platform AGENTIC STAR now supports an integration with Workato through the Model Context Protocol, Workato announced on November 11. The connection is designed to let agents built and operated on the platform access company systems, data and business processes through Workato, including cloud services, API-enabled systems and on-premises environments.

From instructions to workflows

AGENTIC STAR is a platform for building and operating enterprise AI agents. It is designed to understand a user’s business goal and carry out the necessary tasks from planning through execution, according to the announcement.

Workato says the integration can help businesses use existing IT systems while reducing the development effort needed to connect individual systems. The company describes the connection as a way to extend agents beyond information searches and content generation into work that crosses departments and systems.

In the arrangement, AGENTIC STAR interprets and analyzes user instructions and business situations, while Workato handles connections to enterprise systems and orchestrates workflows. A process defined in Workato that spans multiple systems can be run from AGENTIC STAR through MCP.

The systems available for connection include cloud services, applications and databases in on-premises environments. They can also include systems with APIs, as well as a company’s own applications and data.

Examples of agent tasks

Workato listed inquiry handling and IT support as possible uses. In the support example, an agent would analyze an inquiry and create a ticket through Workato. The process would also include notifying the person responsible, creating related tasks and recording the response history.

For sales and customer service, an agent could organize and analyze sales materials and customer information, then register the results in a customer relationship management system or an internal system. It could also create follow-up tasks and share information with the people involved.

The company also described using Workato to connect agents to business systems and APIs that a company has built and operates itself. That would allow agents to be incorporated into processes specific to that business.

Controls and expansion

Workato describes its own platform as connecting data, applications and processes spread across departments and systems. It says staff familiar with the work can automate processes without writing code, under IT department controls.

The platform combines AI reasoning with processing based on predetermined rules and incorporates permissions management, approvals and auditing into workflows, the company says. In comments made in Japanese, Workato president Allan Teng said he expected the combination with AGENTIC STAR to help companies deploy agents in more business tasks while using their existing IT environments.

Workato plans to support an expansion of the enterprise systems and business processes accessible from AGENTIC STAR. The company says more than 12,000 businesses use its platform worldwide. It named several Japanese users, including LIXIL, Yokogawa Electric and ORIX Bank.