The Pulse
Italy Opens Probe Into Suno’s Consumer Contract Terms
Italy’s competition authority opened an investigation into Suno Inc. on October 6, 2026, over terms of service it says may unfairly disadvantage consumers. The inquiry examines account closures, copyright licences, arbitration requirements
AI.info Team · Written with AI ·
“Suno’s Terms of Service may create a significant imbalance of consumer rights and obligations.”
Italian Competition Authority (AGCM)
Italy’s competition authority opened an investigation into AI music company Suno Inc. on October 6, 2026, focusing on whether provisions in its Terms of Service may be unfair to consumers under Article 33 of the Italian Consumer Code. The authority says the terms could create a significant imbalance in the rights and obligations of the company and its customers. Its notice describes concerns under review, not a finding that Suno has broken the law.
AGCM questions Suno’s power to change terms and close accounts
The authority says Suno’s terms appear to allow it to change the contract, the service and subscription prices unilaterally, without giving a reason. It is also examining language that appears to let the company suspend, discontinue or terminate accounts and associated content at any time, for any reason and without prior notice. The notice does not say whether Suno has used those provisions against particular customers.
Separate provisions may require users to accept additional terms that, according to the authority, they cannot access directly before entering the contract. AGCM also questions broad and generic limits on Suno’s liability, including limits related to personal injury. The investigation therefore covers both the company’s discretion over the service and the information and remedies available to customers under the contract.
Copyright licence and moral rights draw scrutiny
The regulator singles out the copyright terms. It says the licence consumers must grant to use the platform appears too broadly and vaguely defined. The authority also says the terms appear to require users to waive moral rights, which it says conflicts with Articles 20 and following of Italy’s Law 633/1941.
The notice does not specify the full scope of the licence or identify particular songs, users or disputes. Its concern is with the wording of the standard terms: whether consumers can understand what rights they grant and whether the required waiver is compatible with Italian copyright law. Those questions sit alongside the probe’s wider assessment of the contract’s balance between company and consumer.
US arbitration and Massachusetts forum also under review
AGCM says Suno’s terms appear to require consumers to pursue claims through binding individual arbitration administered in the United States, with tight filing deadlines and a waiver of class actions. The terms also appear to establish the Commonwealth of Massachusetts as the exclusive jurisdiction for disputes. The authority is examining these provisions as part of the same consumer-contract investigation.
Over the coming weeks, AGCM says it will open a public consultation on the terms under review. National trade associations, chambers of commerce and their associations may participate if they have relevant sector experience; nationally representative consumer associations recognised under Article 137 of the Consumer Code may also submit input. The consultation follows the authority’s procedure regulation, adopted by decision 31356 on November 5, 2024.
The case concerns the contract, not a ruling on Suno’s music
The investigation announced in Rome focuses on Suno’s consumer-facing terms, including account access, pricing, copyright permissions and dispute procedures. AGCM’s notice does not announce a conclusion on those questions, an order against the company or a penalty. The next public step identified by the authority is consultation on the clauses it is examining.