The Pulse
Dynatrace Makes SRE Agent Generally Available for Incident Triage
Dynatrace’s SRE Agent is generally available to investigate and triage detected problems within workflows. It can prepare recommendations and route findings to teams, while users configure approval points.
Dynatrace customers can now use its SRE Agent to investigate and triage detected problems in workflows, following the product’s general availability. The company says the agent builds on a root cause already identified by Dynatrace, gathers supporting evidence and prepares recommendations for responders.
The agent works within a configured workflow that determines when it runs and what happens to its findings. Users can route results to a team, create a ticket or prepare a proposed fix for approval.
From detection to investigation
According to Dynatrace, the agent examines related logs, events, deployments and metrics, follows service dependencies and checks for earlier problems with the same cause. It also identifies avenues it has ruled out during the investigation.
The resulting analysis describes the detected cause, the supporting evidence and affected services and users. Suggested remedies can include rolling back a deployment or restarting a failing service; the recommendations are not themselves applied fixes.
The company says its existing intelligence groups events that share a cause into a problem before the agent begins its work. The agent then adds context and recommendations rather than replacing that initial analysis.
Workflows and approval
Users can add the Run agent action to an existing workflow or start from a template. Triggers can be configured around a problem, an event or a schedule, with filters for factors such as impact and criticality.
Rules in the workflow determine the urgency of an incident and use ownership data to find the responsible team. A workflow can write the analysis onto the problem, open a ServiceNow, Jira or Jira Service Management ticket, or send a summary through Slack, Microsoft Teams or email.
Other configured steps can create a postmortem or prepare a pull request, configuration change or runbook step for approval. The agent uses only the tools and permissions set for it; users choose where human approval is required, and an execution log records the steps, according to the product’s release notes.
Other agent actions
A separate action, Prompt agentic AI, lets users define instructions, context, permitted tools and an output schema for other tasks. The agent selects tools, runs queries and returns a structured result that later workflow steps can read.
Another action, Prompt generative AI, can summarize events, suggest fixes or code changes and optionally draw on company documentation and community content. Available workflow templates also cover tasks such as alert reduction, Kubernetes troubleshooting, database operations and infrastructure optimization.
The company gives examples of custom workflows for analyzing resource usage and estimated savings, producing reports and forecasting capacity constraints. Those examples depend on available tools, data quality, permissions and review controls.
Earlier plans
In July, Dynatrace said its Autonomous SRE Agent and Agent Builder were expected to be available in August. Its announcement described an agent that would check whether newly detected problems belonged to an existing investigation and, when they did, add insights and a reference to that investigation.
The July release also described a separate Cloud SRE Agent for coordinating remediation and integrating with agents across AWS, Microsoft Azure and Google Cloud environments. At the time, the company said that offering was available to software-as-a-service customers on its platform subscription.