The Pulse
Bilt selects Cerebras to power Neighborhood OS and AI concierge
Bilt has selected Cerebras to provide AI infrastructure for its newly unveiled Neighborhood OS and Bilt Concierge. The companies plan to expand the use of Cerebras inference across the assistant as the integration progresses.
Bilt has selected Cerebras to provide AI infrastructure for its newly unveiled Neighborhood OS and Bilt Concierge, according to a November 10 announcement from Cerebras. The companies plan to expand the use of Cerebras inference across the personal assistant as the integration progresses, with further availability and performance details to follow.
Bilt Concierge uses Neighborhood OS to help people redeem rewards, make reservations, plan travel, shop and access other local services. Cerebras says its technology will help deliver real-time answers across the platform.
Assistant and business tools
Cerebras co-founder and CEO Andrew Feldman said speed was a reason for Bilt’s choice, pointing to uses such as finding a restaurant or planning a trip. Bilt founder and CEO Ankur Jain cited dinner reservations and the handling of customer requests as examples of what the assistant can help with.
Bilt introduced Neighborhood OS on November 10 as an AI-powered commerce platform for businesses. The platform is designed to connect existing systems for reservations, payments, point of sale, customer relationship management and loyalty, so AI agents can coordinate work across them.
Those agents are intended to help with tasks including reservations, guest services, customer communications and marketing. The platform also offers businesses ways to reach nearby audiences with personalized offers and measure visits and attributable spending.
Bilt said its AI agents completed more than 2 million real-world actions across more than 29,000 businesses in the past 30 days. The company said 91% of those actions were completed without human intervention.
Partners and rollout
The platform includes Neighborhood ID, an identity layer intended to connect customer experiences across a business’s existing systems without exchanging raw customer data. A separate consumer-facing Neighborhood Pass is designed to give members access to personalized rewards and benefits at participating businesses, with offers applied through merchants’ existing checkout systems.
The Cerebras partnership is part of a broader coalition of payments, commerce and technology providers assembled to help distribute Neighborhood OS. Other coalition participants include Adyen, Verifone, Clover from Fiserv, Shift4, OpenTable and Grubhub.
Coalition integrations and capabilities are due to roll out in phases beginning in 2027. That timetable applies to the broader coalition; the companies plan to share additional details about the Cerebras integration as it progresses.
Membership network
Bilt is also expanding its membership and loyalty technology so organizations can create branded programs or extend existing loyalty programs into its neighborhood network. The offering connects those programs to rewards, benefits and local commerce.
Bilt says more than 8.2 million members use its platform to earn rewards on housing payments and redeem rewards across categories including travel, dining and fitness. It also says it connects multifamily property managers, travel advisers, sports organizations and more than 50,000 merchants nationwide with nearby customers.
The company began with housing payments before expanding its technology to connect property management, payments, maintenance and resident services. Its latest announcement extends the membership offering to organizations in areas including sports, hospitality and financial services.
Bilt also plans fan membership experiences for teams including the Phoenix Mercury, Phoenix Suns, Houston Rockets and Houston Texans. Phased launches beginning in 2027 will let participating teams introduce branded experiences combining loyalty, fan passes, concierge services and neighborhood commerce.