jobs

User Support Lead

We are looking for a User Support Lead to build, run, and scale our user support team. Your team will be the first line of response for our users. Its core mission is to surface, reproduce, and route bugs in our internal application quickly

Company

Figure

Location

San Jose, CA

Status

Open

Posted

2026-08-10T22:48:13+00:00

Figure, a humanoid robotics company, is hiring a User Support Lead in San Jose to build and run its user support function. The person will own the support queue, hire and coach specialists, turn user reports into reproducible bug tickets for engineering, and configure support tooling such as Sierra and Intercom, including AI agent flows and escalation paths. The posting asks for 5+ years in software support, 2+ years leading a team, and hands-on experience administering support platforms and deploying AI support agents.