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Technical CX Specialist

Why HarveyAt Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decade

Company

Harvey

Location

Remote; San Francisco; New York

Status

Open

Posted

2026-09-17T00:37:23.377+00:00

Harvey is hiring a Technical CX Specialist to be first point of contact for customer support inquiries, reporting to the CX Manager in a global support team. The work covers troubleshooting AI output quality, login, feature requests, REST APIs, error logs and authentication or token issues, plus documenting feedback and helping write FAQs and knowledge base articles. The posting asks for 3+ years of technical support experience with enterprise AI products and API fluency. It is remote for candidates in a listed set of US states.