jobs

Support Vendor Manager

About the TeamThe Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and ado

Company

OpenAI

Location

San Francisco

Status

Closed

Posted

2026-08-06T03:16:28.892+00:00

OpenAI's Support team is hiring a Support Vendor Manager in San Francisco to own the health and performance of several support vendors and BPOs. The job covers SLA and KPI governance, weekly and quarterly business reviews, escalation and incident response, remediation plans, contract and staffing discussions, and reporting on vendor health and capacity risk to leadership. It asks for 5+ years in vendor or support operations, fluency with support tooling such as Salesforce Service Cloud, and comfort building structure in ambiguous, fast-moving settings.