jobs

Support Specialist

This role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks. The Tier 0 Support Agent independently handles a broad range of contributor support issues, including moderately complex and nuanced cases requ

Company

Scale AI

Location

Mexico City, MX

Status

Open

Posted

2026-01-12T05:37:31+00:00

Scale AI is hiring a Support Specialist in Mexico City for an independent-contractor engagement expected to run about six months, with possible conversion to full-time. The person starts at Tier 0 and ramps toward Tier 1 readiness, answering contributor questions by email and chat, investigating routine and moderately complex cases, documenting work in Zendesk, escalating out-of-scope issues, and feeding back on workflows, macros and documentation. The posting asks for high-volume support experience, independent remote work habits, strong written English, and familiarity with Slack and Google Workspace. Equipment is provided; internal collaboration is asynchronous.