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Support Program Manager, Support Delivery

About the TeamOpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-09-02T22:49:27.751+00:00

OpenAI's User Operations team is hiring a Support Program Manager for its Support Delivery group in San Francisco, three days a week in office. The role covers Tier 3 support programs for large customers: program design, pilots and rollouts, quality and knowledge management, plus projects scaling automation and LLM-based workflows across support. The posting asks for eight or more years in program management, operations or support engineering and experience shipping dashboards, ETL pipelines or low-code apps, and expects LLMs to be used as default co-developers. Relocation assistance is offered.