jobs

Support Program Manager, Partnerships

About the TeamThe User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximi

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-08-08T00:20:48.857+00:00

OpenAI's User Operations (Support) team is hiring a program manager to lead support readiness for cloud and strategic partnerships. The job covers launch planning, operational design, partner-specific support workflows, escalation paths, ownership models and cross-company handoffs, plus metrics and operating rhythms for partnership health. The posting asks for 8+ years in program management, support operations or partnerships, experience translating technical requirements alongside engineering teams, and familiarity with cloud platforms. Cybersecurity or life sciences background is a plus. The role also involves using AI and automation to scale support operations.